FAQs
FAQ's
1. Where are the garments made?
Our pieces are made in Mexico, with a focus on quality and attention to detail you can feel in every stitch. We believe in creating timeless essentials, crafted with care and responsibility.
2. Do you ship throughout Mexico?
Yes, we offer free shipping across Mexico. Every order is delivered right to your door because essentials should be easy to access.
3. How long does it take for my order to arrive?
Your order will arrive within 3 to 7 business days, depending on your location. We'll keep you updated every step of the way.
4. What payment options are available?
We accept all major credit and debit cards, as well as PayPal and bank transfers. Choosing essentials shouldn’t be complicated.
5. Can I make exchanges or returns?
Yes, we offer exchanges and returns within 14 days. We only ask that the item is in its original, unused condition—because every piece matters.
6. Do you offer sizes for all body types?
We believe in fashion that adapts to you. That's why our sizes are diverse and designed to fit different shapes. Check our size guide to find your perfect fit.
7. How should I care for my garments?
Take care of what matters. Hand wash or use a delicate cycle with cold water, and let your pieces air dry. This way, each item remains as special as day one.
8. Do you offer gift cards?
Yes, our digital gift cards are perfect for sharing essentials with someone special. A simple way to gift style and quality.